Summary
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Microsoft Rewards has acknowledged and corrected the suspensions.
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Accounts incorrectly marked for suspension received points reinstated after the fix.
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Some users were still experiencing issues and had to restart their devices for their accounts to return to normal.
Press Microsoft has released an official statement on the recent account suspensions that users have reported receiving. The issue upset many Microsoft Rewards users, as they had done nothing wrong that would warrant suspension.
Previously, myriads of users began reporting that their Microsoft Rewards accounts had been flagged and suspended. The suspension stated that users were guilty of a number of different things, including having more than one account, providing false information, using the rewards program in areas where it is not available, or using bots or VPNs to earn more points than expected. they should have. However, those who denounced these suspensions claimed that they had done none of these things.
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Now, Microsoft Rewards has officially responded to the concerns, acknowledging that an unnamed issue had led to involuntary suspensions. There's no explanation as to what went wrong, although some users have speculated that the company may be working on new methods to detect cheaters, and its launch didn't work properly. Regardless, thankfully Microsoft was able to resolve the issue fairly quickly and has already released a fix that should reinstate suspensions on any accounts that were incorrectly flagged. Many users have since reported that their accounts have returned to normal, with points earned through Xbox Game Pass missions and other online activities successfully restored to what they previously were.
Microsoft noted that all affected accounts would return to normal “in the next few hours,” and as a result, not all users found their accounts working immediately. As the hours have passed since then, more and more users have recovered their accounts. However, some have reported needing to not only log in and out of the program, but also completely restart their computers or phones for the account to be correct again. Those who are still having trouble with the rewards program should try doing the same. If the problem persists, we recommend contacting support for further assistance.
Microsoft Rewards has given users headaches in the past, but it's typically due to changes in how rewards are earned or the amount users receive after completing certain tasks. While it may be annoying to encounter issues like this wave of suspension or rewards changes, in the end, Microsoft Rewards still allows users to earn gift cards and even earn Xbox Game Pass subscriptions for free. With any luck, Microsoft will be able to figure out what went wrong with this implementation and ensure it doesn't happen again.
